Terms and Conditions

Man With a Van Sidcup Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Sidcup provides man and van, removal, collection, delivery and related services within the United Kingdom. By making a booking, paying a deposit, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or pays for the services.

We, us, our means Man With a Van Sidcup, the provider of the services.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, unpacking, or related services carried out by us.

Goods means the items, belongings, furniture, equipment or any other property handled, transported or stored by us on your behalf.

Writing and written include email and other agreed electronic communications.

2. Scope of Services

We provide man and van and removal services for household, office and general goods transport. Our services may include loading, unloading, dismantling and reassembly of basic furniture, and local or longer-distance transport within the UK, depending on what is agreed at the time of booking.

We reserve the right to refuse to move any item that, in our reasonable opinion, is unsafe, unlawful to transport, inadequately packaged, excessively heavy, or likely to cause damage to property, vehicles, or persons.

We do not undertake specialist removal of high-value items, hazardous materials, live animals, perishable goods or items requiring specialist licensing, unless expressly agreed in writing in advance.

3. Booking Process

3.1 Enquiries and quotations

You may request a quotation by phone or in writing. Any quotation is based on the information you provide, including addresses, access conditions, the list and nature of items, required services, and dates and times.

Quotations are normally provided as fixed price or hourly rate. Quotations are estimates only if we have not been able to inspect the premises or items in person. We may revise a quotation if the information provided is incomplete, inaccurate, or if your requirements change.

3.2 Confirming a booking

Your booking is confirmed only when we have accepted it and, where required, received any deposit. Verbal or written indications of availability do not constitute a confirmed booking.

At the time of booking you must provide full addresses, contact details, access information including parking and any restrictions, and a clear description of the services required. It is your responsibility to ensure that all details are accurate and up to date.

3.3 Changes to bookings

If you wish to change the date, time, addresses, items or scope of services, you must notify us as early as possible. Changes are subject to availability and may result in a revised quotation or additional charges.

We reserve the right to refuse changes that we cannot accommodate, or that would materially affect the nature or safety of the job.

4. Access, Parking and Your Responsibilities

You are responsible for ensuring suitable access at all collection and delivery points, including obtaining permits or authorisation for parking where required. Any parking fees, fines or penalties incurred by us as a direct result of inadequate arrangements or misinformation will be charged to you.

You must ensure that driveways, stairways, lifts, corridors and entrances are safe, clear and suitable for moving the Goods. If access is significantly worse than described at the time of booking, we may charge additional fees or, if the job cannot reasonably be completed, treat it as a cancellation.

You are responsible for properly packing and securing your Goods unless we have agreed to provide packing services. Fragile items must be clearly marked and appropriately protected. We are not liable for damage arising from inadequate packing that you have undertaken.

5. Payments and Charges

5.1 Pricing basis

Our charges may be based on a fixed price quotation, an hourly rate, or a combination of both, as agreed at the time of booking. Hourly-rate jobs are usually charged from the time we arrive at the first address until the time the work is completed, including any waiting time caused by you or your representatives.

Additional charges may apply for long carries, stairs, lifts, extra labour, heavy or awkward items, waiting time beyond an agreed allowance, extended distances, or late changes to your requirements.

5.2 Deposits and balance payments

We may require a deposit to secure your booking. Any required deposit amount and due date will be communicated to you before confirming your booking.

Unless agreed otherwise in writing, the balance of the payment is due on completion of the services on the same day. We reserve the right not to unload Goods or to suspend work until cleared payment or an acceptable payment guarantee is received.

5.3 Late and failed payments

If you fail to pay any sum due, we may charge reasonable interest on overdue amounts and recover any costs incurred in pursuing payment. We may also withhold or store Goods until payment is received in full. Storage and redelivery charges may apply where relevant.

6. Cancellations and Postponements

6.1 Your right to cancel

You may cancel or postpone your booking by giving us notice in writing or by phone during our normal business hours. The following charges may apply, unless agreed otherwise in writing:

Cancellation more than 7 days before the scheduled service date: deposit may be refunded or transferred at our discretion.

Cancellation between 7 days and 48 hours before the scheduled service date: we may retain part or all of the deposit or charge a percentage of the quoted price.

Cancellation less than 48 hours before the scheduled service date or on the day of the service: we may charge up to the full quoted amount, especially where we have turned away other work or incurred costs that cannot be recovered.

6.2 Our right to cancel or amend

We may cancel or postpone your booking if circumstances beyond our reasonable control make it impossible, unsafe or unlawful to carry out the services. This may include severe weather, road closures, vehicle breakdowns, accidents, illness, or other events of force majeure.

In such cases, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any amounts paid for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellations or delays.

7. Conduct of Work

Our team will carry out the services with reasonable care and skill. You or your representative must be present at collection and delivery addresses to provide access, directions and instructions, and to check that all required items have been loaded and unloaded.

We are not responsible for checking that any property has been fully cleared or that no items have been left behind. You must ensure that you have not left any Goods in cupboards, lofts, sheds, or other areas once we have finished loading.

Our staff are entitled to work in a safe environment. We reserve the right to withdraw our team and terminate the services if they are subject to abuse, threats or unsafe conditions. In such cases, any work completed up to that point will be chargeable.

8. Liability and Insurance

8.1 Our responsibility for loss or damage

We will take reasonable care in handling, loading, transporting and unloading your Goods. However, our liability for loss or damage is subject to the limitations set out in this section.

We are not liable for:

Loss or damage arising from pre-existing defects or inherent weaknesses in the Goods, including wear and tear, faulty construction, or deterioration.

Loss or damage caused by inadequate or improper packing carried out by you or a third party.

Loss or damage to Goods that we have advised are not suitable for transport or require specialist handling which has not been arranged.

Loss or damage to cash, jewellery, watches, precious metals, stones, important documents, or items of exceptional value unless expressly declared and agreed in writing before the move.

Indirect or consequential losses, such as loss of profits, loss of use, or emotional distress.

8.2 Limits of liability

Unless agreed otherwise in writing, our total liability for any single claim or series of connected claims arising from any one job shall not exceed a reasonable limit having regard to the value of the Goods and the price paid for the services. Where our charges are modest compared with the potential value of the Goods, you are strongly advised to arrange your own insurance cover for the full value of your property.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded or limited under applicable law.

8.3 Notification of loss or damage

You must inspect your Goods as soon as reasonably practicable after the services have been completed. Any apparent loss or damage must be reported to us in writing as soon as possible and in any event within 7 days of the service. We may request photographs, receipts, or other evidence to assess your claim.

9. Items We Do Not Move

We do not carry, and you must not ask us to carry, any of the following without our prior written agreement:

Explosives, firearms, weapons, ammunition, or similar items.

Hazardous, toxic, flammable or illegal substances.

Live animals, plants that require special conditions, or perishable food under controlled temperature.

Valuables including but not limited to cash, bonds, jewellery, antiques of high value, or irreplaceable items.

If such items are transported without our knowledge or consent, we accept no liability for loss or damage and you will be responsible for any resulting legal or regulatory consequences.

10. Waste Regulations and Disposal

We operate in accordance with relevant UK waste and environmental regulations. We are not a general rubbish clearance contractor unless this has been specifically agreed as part of your booking.

We will not remove or dispose of hazardous waste, including chemicals, asbestos, clinical waste, or electrical items that require specialist treatment, unless agreed in writing and carried out under appropriate licences and controls.

Where we agree to remove unwanted items, we will dispose of them lawfully at an appropriate facility or via approved reuse or recycling channels. Additional charges may apply for waste disposal and will be notified to you in advance where possible.

You must not request us to dispose of goods illegally, abandon items on public land, or leave goods where this would breach local regulations or cause environmental harm. You remain responsible for any unlawful disposal carried out at your request or instruction.

11. Delays Outside Our Control

We are not liable for delays or failures to perform our obligations where such delays or failures result from events beyond our reasonable control. This may include accidents, adverse weather, traffic conditions, road closures, breakdowns, strikes, public disturbances, or delays caused by third parties.

Where a delay occurs, we will make reasonable efforts to keep you informed and to complete the services as soon as reasonably possible. Additional waiting time or rescheduling may incur extra charges where the delay is not caused by us.

12. Complaints Procedure

If you are dissatisfied with any aspect of our services, you should raise the matter with the team on the day where possible so that we have an opportunity to address it. If the issue cannot be resolved immediately, you should submit a written complaint as soon as reasonably practicable, setting out full details of your concern.

We will investigate your complaint and respond within a reasonable timeframe. Where a fault is found, we may offer a remedy which could include repair, replacement, a partial refund or another appropriate solution, subject to the limitations of liability set out in these Terms and Conditions.

13. Data Protection and Privacy

We will collect and use personal information such as your name, address and contact details only for the purposes of providing and administering our services, processing payments, and handling any enquiries or complaints.

We will take reasonable steps to keep your data secure and will not sell your personal information to third parties. We may share data with trusted partners only where necessary to deliver our services or comply with legal obligations.

14. Variation of Terms

We may update these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your booking is confirmed. Any changes that materially affect your rights will be highlighted to you where reasonably possible.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between you and us relating to the services and supersede any prior understandings or agreements, whether written or oral.