Privacy Policy

Man With a Van Sidcup Privacy Policy

This Privacy Policy explains how Man With a Van Sidcup collects, uses, stores, and protects personal data relating to our services. It applies to all Man With a Van Sidcup customers and prospective customers in the Sidcup area and surrounding locations we serve.

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner, in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and other applicable data protection laws.

Data Controller

Man With a Van Sidcup is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal information.

Personal Data We Collect

We may collect and process the following categories of personal data when you use our services, contact us, or interact with us as a customer or prospective customer:

Identity and contact details, for example your name, address, and general location information for pick-up and drop-off, and any other contact details you choose to provide to arrange a service.

Service and booking information, for example details of the service you request, property access details you provide, inventory or description of items to be moved, preferred dates and times, and any special instructions relevant to the job.

Communication records, for example information contained in messages, enquiries, and feedback that you send to us, along with information we provide to you in response.

Payment and transaction information, for example price, date and time of transaction, and the method of payment. We do not store full payment card details when payments are processed by an external payment processor.

Technical and usage information, where applicable, for example basic device or browser information, date and time of interactions, and how you accessed our website or online presence. This may be collected through standard server logs or similar technologies.

You are not required by law to provide us with personal data. However, if you choose not to provide certain information, we may not be able to offer or complete the requested service.

Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are contract, legal obligation, legitimate interests, and consent where applicable.

Providing quotations and responding to enquiries. We process your contact details and service information so that we can respond to your enquiry, provide a quotation, and discuss your requirements. The lawful basis is taking steps at your request before entering into a contract and our legitimate interest in responding to customer enquiries.

Performing our contract with you. We use your personal data to schedule and deliver our man and van services, including contacting you about bookings, accessing the property, and managing changes or cancellations. The lawful basis is performance of a contract.

Processing payments and accounting. We process transaction information for billing, payment collection, refunds where applicable, and accounting or tax purposes. The lawful bases are performance of a contract and compliance with legal obligations.

Customer service and dispute resolution. We may use your information to handle complaints, queries, or disputes, and to maintain records of our communications. The lawful bases are performance of a contract and our legitimate interest in managing our business and defending legal claims.

Service improvement and business operations. We may analyse anonymised or aggregated information to improve our services, plan resources, and manage our operations. The lawful basis is our legitimate interest in running and improving our business. Where information remains identifiable and not anonymised, we rely on legitimate interests with appropriate safeguards.

Marketing communications. Where permitted by law, and where you have not opted out, we may use your contact details to send you occasional updates or offers about our services. The lawful basis is our legitimate interest in promoting our services, or your consent where this is required. You can opt out of marketing at any time.

Data Retention

We keep personal data only for as long as it is necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.

Customer and booking records are generally retained for a period that allows us to respond to queries, handle potential disputes, and comply with tax and accounting obligations. This is typically up to six years from the end of our relationship with you, unless a longer period is required by law or necessary to resolve ongoing issues.

Marketing data is retained while you continue to engage with our communications or until you withdraw your consent or object to receiving marketing. We will then suppress your details from marketing lists while retaining limited information to respect your preferences.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with you.

Data Processors and Sharing of Personal Data

We may share your personal data with third parties who act as data processors on our behalf. These service providers process your data only under our instructions and with appropriate safeguards.

Examples of data processors may include payment processing services that handle card transactions, providers that host our website or email services, and providers of tools that help us manage customer data, bookings, or communications.

We may also share personal data with other parties where required by law or where it is necessary to protect our rights or the rights of others, for example with law enforcement authorities, regulators, or professional advisers.

We do not sell your personal data to third parties. If we were to engage in any new form of data sharing that is not covered by this Privacy Policy, we would inform you where required and, if necessary, seek your consent.

International Transfers

Where any of our service providers or their servers are located outside the United Kingdom, your personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place, such as using countries with adequate data protection laws or implementing standard contractual clauses or equivalent measures, so that your personal data remains protected.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions.

Right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and there is no legal reason for us to keep it.

Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, for example while we investigate a concern about accuracy or our use of the data.

Right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transfer it to another controller where technically feasible.

Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, or where we process your data for direct marketing. If you object to direct marketing, we will stop using your data for this purpose.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or damage. These measures include limiting access to personal data to those who need it for business purposes and using reasonable safeguards to protect data in our possession.

While we take steps to protect your data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we will act promptly to investigate and address any suspected data incidents.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.