Terms and Conditions for Man With A Van Sidcup
These Terms and Conditions set out the basis on which Man With A Van Sidcup provides removal, transport, delivery, and related van-based services to customers in the UK. By making a booking, confirming a quotation, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before proceeding. These terms are designed to be fair, clear, and practical, and they apply whether you are arranging a small item move, a partial load, a local relocation, or a general transport service.
Booking process begins when you provide details of the goods, collection and delivery locations, access arrangements, dates, and any special requirements. A quotation may be based on the information supplied at the time of enquiry and may change if the scope of work differs from what was described. A booking is only confirmed when we accept it and, where required, receive any requested deposit, advance payment, or written confirmation. It is your responsibility to ensure that all information is accurate and complete. If the service needs change, we may revise the quotation, schedule, or vehicle requirements accordingly.
By requesting services from Man With A Van Sidcup, you confirm that you are authorised to arrange the move or transport of the items involved. You must tell us in advance about heavy, fragile, valuable, oversized, hazardous, or awkward items so that we can decide whether they can be safely handled. Failure to disclose such information may affect the service, pricing, and our ability to complete the job. Where necessary, we may refuse to carry certain items or may request additional charges for specialist handling, extra labour, or waiting time.
Payments must be made in the manner and within the timeframe agreed at booking or stated on the invoice. Unless otherwise agreed in writing, payment is due on completion of the service or in advance for deposits and pre-booked work. We may accept bank transfer, card payment, cash, or another agreed method. Any deposit paid secures the booking and may be non-refundable, subject to the cancellation terms below. If payment is not received when due, we reserve the right to suspend or refuse the service, withhold completion documents, or take steps to recover any outstanding amounts.
All prices are quoted in good faith and may be based on estimated time, labour, mileage, access conditions, parking, loading requirements, and waste disposal needs. Where the job takes longer than expected because of factors beyond our control, additional charges may apply. These may include waiting time, congestion, access delays, extra trips, additional personnel, or equipment hire. Any changes to the original booking requested by you on the day may also result in revised costs. We will make reasonable efforts to explain such changes before proceeding where practicable.
If an invoice is issued and payment is not made by the due date, we may charge interest and recover reasonable debt-collection or legal costs where permitted by law. You are responsible for ensuring sufficient funds are available and that any payment details supplied are correct. In the event of a disputed amount, you must notify us promptly and pay any undisputed balance on time. Acceptance of payment does not waive our right to correct an error, recover underpayment, or apply additional charges that arise from material changes to the booked service.
Cancellations and rescheduling should be notified as soon as possible. If you cancel after confirming a booking, cancellation charges may apply depending on the notice period, the resources already committed, and whether the work was scheduled for a specific time. If a deposit has been paid, it may be retained in full or in part to cover administrative costs, lost availability, and preparation time, unless we agree otherwise in writing. For large or time-sensitive bookings, a longer notice period may be required to avoid charges.
Where you ask to reschedule, we will try to accommodate a new date or time, but availability cannot be guaranteed. A rescheduled booking may be treated as a new booking if the original time slot can no longer be held or if the move details have changed. If we need to cancel or reschedule due to circumstances beyond our reasonable control, we will notify you as soon as practicable and may offer an alternative date or refund any prepaid amount for work not yet performed, subject to any non-recoverable costs already incurred.
If you are not present at the agreed time, cannot provide access, fail to load items as agreed, or do not make necessary arrangements such as permits or parking availability, this may be treated as a late cancellation or failed attendance. In such cases, we may charge for waiting time, wasted mileage, labour already provided, and any booked resources that cannot reasonably be reallocated. We are not responsible for losses arising from your failure to be ready for the service at the scheduled time.
Service standards, liability, and customer responsibilities
We will use reasonable care and skill in carrying out our services. However, transport and removal work involves inherent risks, particularly where goods are bulky, fragile, or loaded in confined spaces. Our liability is limited to direct losses caused by our negligence, subject to the exclusions and limitations set out in these terms and any mandatory consumer rights that cannot be excluded by law. We do not accept liability for indirect or consequential losses such as loss of profit, loss of business, missed deadlines, or emotional distress.
It is your responsibility to ensure that items are suitably packed, protected, and ready for transit unless we have specifically agreed to provide packing services. We are not liable for damage caused by insufficient packaging, pre-existing defects, hidden weakness, inherent vice, or items that were already unstable or unsecured. If you ask us to move dismantled furniture, antiques, electrical items, glass, or any item requiring specialist handling, you must tell us about any vulnerabilities in advance. Man With A Van Sidcup may refuse to carry items that are unsafe, unlawful, or beyond the agreed service scope.
If we are required to enter a property, you must ensure safe and lawful access. You are responsible for clearing pathways, protecting floors if necessary, and securing pets or children to avoid injury or interruption. We are not liable for delays or damage caused by restricted access, poor parking arrangements, unsafe premises, adverse weather, road closures, or information that was not disclosed at the time of booking. Any instructions given on the day must be lawful, reasonable, and compatible with the booked service.
Waste regulations and disposal apply whenever we remove or transport waste, unwanted items, or materials for disposal. We will comply with the Environmental Protection Act 1990, duty of care obligations, and any applicable waste carrier requirements. We may ask you to identify what needs to be removed and whether it includes mixed waste, electrical items, mattresses, metals, garden waste, or construction materials. It is your responsibility to disclose if any item may be classified as hazardous, restricted, or requiring specialist disposal.
We will only transport waste where it has been agreed in advance and where it can be handled lawfully and safely. You must not include prohibited items such as asbestos, chemicals, explosives, medical waste, pressurised containers, or other dangerous substances unless we have expressly agreed and are legally able to handle them. Any waste transfer will be carried out in accordance with applicable legal requirements, and where needed, you may be asked to provide details to support waste transfer documentation. We may refuse any load that appears contaminated, unlawful, or unsuitable for transport.
Where waste is taken to an authorised facility, you acknowledge that disposal charges, recycling fees, and facility costs may be added to the service price if not already included. Once waste is transferred in accordance with agreed instructions and legal requirements, responsibility for disposal may pass as permitted by law. You remain responsible for ensuring that the items you ask us to remove are legally yours to dispose of and do not contain any hidden hazardous materials. Misdescribed waste may result in additional fees or refusal of service.
Delays, force majeure, and service interruptions may occur due to circumstances outside our control, including severe weather, traffic incidents, vehicle breakdown, staff illness, road restrictions, strikes, or emergency services intervention. In such situations, we will make reasonable efforts to continue, rearrange, or complete the booking as soon as practicable. We are not liable for delay or failure to perform where the cause is beyond our reasonable control, provided that we take reasonable steps to mitigate the disruption.
We may terminate or suspend the service immediately if you or any person acting on your behalf behaves abusively, threatens safety, interferes with the work, requests unlawful transport, or creates conditions that are unsafe or incompatible with our obligations. In such circumstances, any work already completed may remain payable, and we may also charge for waiting time, travel, or abortive costs. We reserve the right to refuse service where the load, location, or instructions present unacceptable risk or breach these terms.
Insurance and claims: while we take care in handling items, you should maintain suitable insurance for valuable or irreplaceable possessions. Unless expressly stated in writing, we do not provide cover equivalent to full replacement value. Any claim for loss or damage must be reported within a reasonable time after the service and, where possible, before the vehicle is unloaded. You must provide evidence of ownership, value, and the circumstances of the loss or damage so that we can investigate the matter properly. Failure to report promptly may limit our ability to assist.
Any claim made against Man With A Van Sidcup will be assessed on the basis of these terms, the facts known at the time, and any applicable statutory rights. Our maximum liability for any proven direct loss will be limited to the amount paid for the specific service giving rise to the claim, except where the law requires otherwise. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
We may subcontract part of the service to suitably qualified third parties where necessary, but we remain responsible for the performance of the agreed service subject to these terms. Any third party engaged must act in a lawful and professional manner. You may not assign or transfer your rights under these terms without our consent. We may assign our rights where this does not materially affect your rights or the service you receive.
These terms may be updated from time to time to reflect legal, operational, or administrative changes. The version in force at the time of booking will normally apply to that booking unless a change is required by law. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, these terms, or any non-contractual obligations relating to them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law requires otherwise. If you are a consumer, you may also have rights under applicable UK consumer protection legislation, and nothing in these terms affects those rights.
By continuing with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. They represent the full agreement between you and Man With A Van Sidcup concerning the booked service, unless a separate written agreement states otherwise. Any variation must be agreed in writing. These terms are intended to support clear expectations, lawful waste handling, fair pricing, and reliable service delivery for every customer.